General Sales and Delivery Terms

These General Sales and Delivery Terms are valid from 2019-01-01

These General Sales and Delivery Terms apply for all sales of Restoreit AB, hereinafter referred to as “us” or “we”, to its customers, unless otherwise agreed in writing. The customer’s purchase terms and conditions have no impact and the customer is deemed to have accepted these conditions when purchasing from us.

These General Sales and Delivery Terms shall be governed by the laws of Sweden and the parties hereby submit to the exclusive jurisdiction of Swedish courts.

 

CUSTOMER REGISTRATION

To get access to all the information on the website such as prices, numbers in stock etc. and to be able to make a purchase, you first must make registration of your company. After the registration, we will contact you and give you a purchase account. Based on purchase volume and your company’s credit rating, we will be able to offer you attractive prices and payment terms.

 

SUPPORT

If you have any questions or need any assistance when placing your order, please feel free to contact our customer service or call us at +46 (0) 40-43 44 44 or email us at support@restoreit.se. Our highly skilled and customer-oriented staff is always at your service.

 

PRICES

All prices are displayed excl. freight costs and Swedish VAT (25%).

The prices quoted on the website are valid if no other terms are agreed.

We reserve the right to change all our terms and prices without prior notice, for example, due to changes from our suppliers, exchange rates, shipping costs etc. and other events beyond our influence and control. It is always the actual price on the day of delivery that will be charged, however, the customer will always be contacted if the price is changed after the order date.

We always try to ensure that all prices on the website are accurate, but mistakes can sometimes occur. We reserve the right for incorrectly stated prices and reserve the right to cancel incorrect orders.

The customer is responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.

 

PRODUCT INFORMATION

We reserve responsibility for errors in information and errors in specifications on any of the products. All pictures should be seen as illustrations.

For some spare parts and accessories, there is information on the website of which products they normally fit together. This is only a recommendation based on user manuals, side tables etc. We do not take any responsibility for that these products fit your product. However, our return policy always applies if you are not satisfied with your product.

 

PURCHASE CONFIRMATION

When you have made a purchase, we will send a purchase confirmation to your email address.

If you want to cancel or change your order, please contact us immediately, by replying to the purchase confirmation email.

Once your order is packed and ready for delivery, you will get another e-mail including the shipment information. You can track the shipment using the tracking number provided in the email.

Cancellation of orders is not possible after it has been shipped. Cancellation of “on order products” (Svenska: beställningsvaror) that we do not have in our stock, is not possible after that we have ordered them from our supplier.

Deliveries will be automatically stopped if a customer’s credit limit is exceeded or if he has unpaid due invoices.

If we don´t have all the ordered products in our stock, we will ship the products that we have in stock and automatically make a backorder for the missing products. You will be notified about this by e-mail. If you want us to wait with the delivery until we have all the ordered products, please state this as a message in your order. This can be done in the message from at the page of “Delivery alternatives” during the ordering process.

All displayed delivery times are calculated. The customer is not entitled to any compensation either for direct or indirect damage if the products are not delivered on time.

 

PAYMENT

Companies and organizations with credit approval can pay by invoice. Other customers can pay by a card or make a pre-payment of an invoice we send as a PDF-file before the delivery.

We accept Visa and MasterCard. We have no extra charges when you pay by card.

Additionally, we also offer Mobile & wallet based payments such as Swish, V-pass, MobilePay and Paypal for customers who prefer alternative payment methods.

 

We guarantee that the card payment option and alternative payment methods on the site are secure. All data is safely handled by our payment partner “Nordea-connect” which is certified according to the PCI-DSS standard.

Any claim on an invoice shall for being accepted, be sent to us by e-mail to ekonomi@restoreit.se within 10 working days from the issue date.

Interest for late payment is charged at 1,5 % per month from the due date plus a reminder fee of 50 SEK. Unpaid invoices are sent to our collection agency (Svenska: Inkassoföretag) 5 days after that the payment reminder is sent out.

 

VAT, Custom or other fees

There are different customs and vat rules in every country.

Restore IT AB is not responsible for any of these costs that can appear afterwards.

For example, If you as the customer is not paying your VAT or Custom fee and this is being charged back to Restore IT AB trough your national custom or for example the freight company, we will in this case charge you directly for the amount that has been charged us and also a penalty fee of 1500 sek for the administration cost.

 

DELIVERY

We deliver orders weekdays 08.00 – 17.00. Orders submitted on Saturdays, Sundays and holidays will be processed the next working day. Displayed delivery days refers to working days i.e. not Saturdays, Sundays and holidays.

For deliveries within Sweden, we use unit pricing for the freight. The price varies dependent on the volume of purchase and the shipping carrier.

When buying for 8 000 SEK or more excl. VAT and freight cost, we offer free deliveries.

Lighter items under 10 kg, are within the Nordic countries are sent by PostNord. Heavier shipments are sent as a package by DHL or UPS. PostNord’s delivery time within the Nordic countries is 1-2 days depending on weight and shipping address.

For deliveries to customers outside the countries, we have agreements with DHL and UPS. We always check and use the supplier that can offer the best terms and prices for the actual shipment.

Some products have longer delivery times than normal and can be displayed as “2-10 days for delivery.” This applies if a product is located in a warehouse by one of our suppliers. Sometimes it can take even longer time depending on our suppliers’ delivery process, which we cannot control.

We are responsible for the transportation risk, i.e. the risk that a product is damaged or lost during shipment to the customer. The customer bears the cost and the risk of returning it to us. However, we are not responsible or liable if the package is confiscated due to problems with customs clearance. Therefore, please check with your country’s customs policies before placing an order.

All deliveries from us include a delivery note. This document contains the reference to the order number of the delivery in question. The delivery note and the product also contain the article reference corresponding to each other.

 

DAMAGES

Please inform us immediately about any damages so we can help you solve the problem.

If you discover damage to the package when you receive it, you should immediately notify the carrier and tell them to make a claim.

If you discover the damage first when you have opened the package and the damage seems to be caused during the transport, please contact us and we will guide you on how to make a claim.

Don’t hesitate to contact our customer service at Restore-it AB on +46 (0) 40-43 44 44 or support@restoreit.se if you need any assistance or if you have a problem with the carriers claim handling.

 

DELIVERIES NOT PICKED UP

If you do not pick up your package or if you are not available for receiving the delivery, and the carrier, therefore, return the package to us (14 – 30 days depending on the carrier's terms), we reserve the right to charge you for our costs for the delivery and the return freight.

 

WARRANTY

Warranty Terms

Warranty for Spare Parts

Warranty for LCD Module Repair Equipment

Warranty for Flash & Unlock Products

Warranty for Repair Equipment

Warranty and Return Policy

 

 

WARRANTY FOR SPARE PARTS

Our Spares Warranty Policy covers free of charge replacement of a faulty product within 12 months. Otherwise, the complaint will be redirected to the manufacturer or/and the money paid for the item will be returned to the customer’s account.

The warranty is provided for the period of 12 months from the date of the purchase.

Warranty does not cover any expenses for shipping to the company any damaged items and shipping of the repair/exchange items to the customer for customers outside of the European Union.

Our Online Shop reserves the right to reject customer’s warranty claim in cases specified below:

The warranty seals on LCD or touchscreen is removed or damaged. Please, check the product serviceability before removing the protective seals.

Protective warranty seal is re-glued.

Flat cable has visible marks of damage or excessive usage.

ICs and small spare parts have soldering trace except for the flat cable.

The warranty period has expired.

Violation of service regulations.

Product has been modified or used for unintended purposes

Product has been damaged under mechanical, thermal, electrical, etcetera misuse.

Warranty doesn`t cover careless usage of the item (ingress of alien fragments and liquids on spare parts or in devices, electrostatic discharges, misuse of voltage and other external factors).

The customer should enquire our sales manager for the exact terms and conditions before shipping back the product under warranty.

As a customer-oriented company, we are always open to communication with our clients. We believe in our mutually beneficial cooperation.

 

WARRANTY FOR LCD MODULE REPAIR EQUIPMENT

Warranty for LCD module repair equipment covers 12 months from the moment of purchase.

Warranty only covers hardware items.

Warranty for Flash & Unlock Products

Warranty for service products covers 12 months from the moment of purchase. Warranty does not cover virtual goods.

The warranty covers only the hardware part of an item and does not include cables and accessories unless these are purchased separately.

The company does not guarantee the correct work of software, unless it is related to the hardware, and does not hold any responsibility for any damage caused by misuse of software or service product.

Warranty for used products from “The Stock Shop” section covers 30 days from the moment of purchase.

 

RETURN POLICY

Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with customs clearance for customers outside of the European Union. Therefore, please check with your country’s customs policies before placing an order.

Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).

If the customer receives a parcel with damaged items, he/she shall do the following:

All our products are inspected and tested as much as possible before delivery and are therefore of the highest quality.

 

You as a customer shall inspect the products immediately upon receipt. If there is anything wrong with the product or the delivery, contact us at support@restoreit.se or by telephone +46 (0) 40-43 44 44, within 30 working days after you have received your shipment, and we will take care of the problem.

If you fail to do so you shall be deemed to have accepted the delivery.

If you for any reason are not satisfied with your purchase, you have full return right within 10 working days after you have received your delivery. This means that you have the right to return the product and get it replaced, get a credit note or get your money back.

The return right is applied only if the product is in the same condition as when it was sent from us. The product may not be used, and if the products are in a package or have an LCD warranty seal, the package and the seal must, of course, be unbroken.

Special exchange rules are applied for digitizers and LCD screens. Don’t use the digitizer or LCD screen on the phone with the sticking kit, and always test them by connecting connectors only, and don’t remove the screen protectors. However, LDC screens with touch-faults will be replaced even if the seal is broken.

Returned items found not defective after testing will be returned on the customer´s expense.

Manufacturers of smartphones and tablets make on-going changes in the software, which may lead to that a product delivered by us, for example, a non-original display, no longer works. We guarantee that our products, on the day of delivery, works with the manufacturer’s product. However, we cannot take any responsibility for the product, if it after a software update, no longer works. This scenario is therefore not a valid cause for a warranty complaint or a return.

The return right is not valid for purchases of “on order products” (Svenska: beställningsvaror) that we do not have in our stock.

When using the return right, you have to pay for the return freight (not applicable for private customers). If a return does not come back to us, you will have to pay for the lost product.

If you have paid for your purchase before it is returned, we will reimburse you with the current day price (Svenska: dagspris) for the product including a reduction of any given discount. If the whole delivery is returned and no replacement is done, we will reimburse you also for the initial freight cost. We will send you a credit note. If you for any reason instead of a credit note want the money to be paid out, we will do so within 30 days after we have received the details of your bank account. Credit notes not used within 12 months from the date of issue will be cancelled without any notice, compensation or payment.

All our spare parts are covered by a 12-month warranty, meaning that we within 12 months from the day of purchase will exchange a faulty product with a new product. The warranty does not apply to damage caused by improper handling of the product.

If you want to return a product, contact our customer service at support@restoreit.se or by telephone +46 (0) 40-43 44 44 before the return. You must also use this RMA-document.

 

RETURN ADDRESS:

Restoreit AB

Företagsvägen 29 Hus 8

232 37 Arlöv, Sweden

 

Returns sent to a wrong address and therefore not received by us, will be considered as invalid claims and will not be approved.

Returns sent to us as Cash on Delivery (Svenska: Postförskott Eller Efterkrav) will not be collected by us.

 

PROPERTY DISCLAIMER

Delivered products will remain our property until full payment is made. The buyer is responsible for any damage to goods received.

 

LIMITATION OF LIABILITY

In the event of any breach of these General Sales and Delivery Terms by us the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the product and we shall under no circumstances be liable for any direct, indirect, incidental or consequential loss, loss of profits or damage whatever.

 

FORCE MAJEURE

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, civil commotion, riot, the act of terrorism, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, or failures of suppliers to supply materials for whatever reason, and we shall be entitled to a reasonable extension of our obligations. We shall not be liable to compensate the customer for any direct or indirect damage.